Privacy Policy

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Welcome to talkiebelle!

Talkiebelle(“we”, “us”, and/or “our”) operates the mobile applications, the website, and other related services (the “Services”). Talkiebelle is committed to protecting your privacy rights and making our practices regarding the processing of personal information more transparent and fair.

This Privacy Policy (“Policy” ) was designed to help you understand the information we collect, store, use and share, and it applies whenever you visit our Website, our App or otherwise use or access our Services. This Policy is integrated into and forms part of the Terms of Service, and is incorporated therewith by reference. Any term not defined herein, shall have the meaning ascribed to it under the Terms of Service.

We strongly urge you to read this Policy and make sure that you fully understand and agree to it. By using the Services, including our Website or App, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, please do not use our Services. Your continued use of the Services following the posting of changes to this Policy will mean that you accept such changes.

1. What information we collect

A. Information you provide to us

• Account information. To use certain features, you need to create a user account. When you create or update your account, we collect and store the data you provide, such as your name, email address, and password. If you choose to log in through third parties, such as Apple App Store, or Google Play, we receive information about the service you used to log in and details about you depending on your account settings with Google and Apple.
• Profile information. We may request you to provide a nickname for personalized interaction.
• User Content: We may collect your User Content, including but not limited to, facts about yourself or your life, along with any photos, videos, and voice and text messages you provide or receive.
• Interests and preferences. You have the option to specify conversation preferences, such as preferred topics, and communication preferences, such as preferred usage times. Through your interactions with the Services, we also gather insights into your interests and preferences over time, facilitating personalized conversations and service features.
• Payments, transactions, and rewards. When engaging in transactions via our Services, pertinent payment data may be collected by our payment service provider. We may retain records of your purchases, the features you choose, and the rewards you earn and utilize.
• Communications: Personal information may also be gathered from your inquiries, concerns, and interactions with us for support. This could encompass details such as your name, contact information, and additional particulars. Feedback submissions may involve your opinions on our services, aiding in improvements and ensuring an effective response to user needs.

B. Information we collect automatically

We automatically log the following information about you, your computer or mobile device, your network, and your interactions over time with our Services and our communications:

• Device and network data. This includes your computer’s or mobile device’s operating system, manufacturer and model, browser, IP address, device and cookie identifiers, language settings, mobile device carrier, and general location information such as city, state, or geographic area.
• Usage data. This includes information about how you use the Services, such as your interactions with the Services, the links and buttons you click, and page visits.
• Cookies & Tracking: We may use cookies, web beacons (e.g., pixel tags), and local storage technologies (e.g., HTML5) to collect some of this information.

1. How we use your information

We use your personal information for a variety of reasons, depending on how you interact with our Services, including:

• 1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  2. To deliver and facilitate the delivery of Services to the user. We may process your information to provide you with a personalized service, including but not limited to training our AI model and enhancing your user experiences.
  3. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  4. To send administrative information to you. We may process your information to send you details about our Services, changes to our terms and policies, and other similar information.
  5. To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  6. To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  7. To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  8. To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
  9. To comply with the applicable laws and regulations or prove our compliance with the applicable laws and regulations.

1. How we share your information
   1. Service Providers and Business Partners. We may share your personal information with our service providers and business partners to help us perform business operations and for business purposes, including research, payment processing and transaction fulfillment, database maintenance, special offers, technology services, deliveries, email deployment, advertising, analytics, marketing, and data processing.
   2. Within Our Corporate Group. We may share your information with a parent, subsidiary, or other affiliate of our corporate group to improve our Service.
   3. For Legal Reasons. We may cooperate with all third parties to enforce their intellectual property or other rights and we will also cooperate with law enforcement enquiries from within or outside your country of residence. So we may disclose your information to respond to subpoenas, court orders, legal processes, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of talkiebelle, the Service, our affiliates, users, or the public believe that disclosure We may also share your information to enforce any terms applicable to the Services, to exercise or defend any legal claims, and comply with any applicable law in our discretion.
   4. With Your Consent. We may share information for other purposes pursuant to your consent or with your further direction.
2. How we secure your information
   1. Talkiebelle has implemented robust and appropriate security measures to protect and mitigate the risk of loss, misuse, and alteration of the information within our control, including your personal information. We employ reasonable security protocols, such as secured servers with firewalls, to ensure the confidentiality of your personal information. The technical experts at talkiebelle are dedicated to ensuring the secure usage of our site.
   2. While we take reasonable precautions against potential security breaches involving our website, app, user database, and records, it's essential to note that no website or Internet transmission can be guaranteed completely secure. We cannot assure that unauthorized access, hacking, data loss, or other breaches will never occur. We strongly recommend that you take proactive measures to protect your personal information, including your password. If you become aware that your information is compromised, please notify us promptly. Upon receiving your notice, we take immediate steps to minimize the risk of unauthorized access.
3. Global transfer of Personal Information

Your personal information might be stored and processed in countries other than your home country. For the purposes of sharing or disclosing personal information, as outlined in this Policy, talkiebelle retains the right to transfer this information to locations outside your country. By utilizing the Services, you express your consent to any such transfer of information beyond the borders of your country.

1. Data retention
   1. We will retain your personal information for the period required to achieve the purposes stated in the Policy unless the retention period is extended by legal requirements or your requirements. Based on different scenarios, the storage period of data may be different. The criteria we use to determine the retention period include (i) the time when personal information is required to be retained for business purpose, including the provision of products and services, maintaining corresponding transaction and business records according to legal requirements, and ensuring the safety of the system, products, and services, (ii) respond to user inquiries or complaints, problem positioning, etc, (iii) Whether the user agrees to a longer retention period; or (iv) whether there are special requirements for data retention in laws and contracts.
2. Your rights and choices

You generally have the following rights, which you can usually exercise free of charge:

• 1. If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided (see ‘How to contact us’ below).
  2. In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided (see ‘How to contact us’ below).
  3. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Addition rights for California users:

• 1. Right to opt out. Even though we do not currently “sell” personal information, we generally reserve the right to “sell” personal information as defined under the CCPA or CPRA in the future, but we also reserve the right for California Consumers to opt-out of the \"sale\" of any such personal information in the future.
  2. Right to Non-Discrimination. We will not discriminate against you in a manner prohibited by the CCPA or CPRA because you exercised your CCPA or CPRA rights.

When contacting us please:

• 1. provide enough information to identify yourself (e.g. your full name, address and email address) and any additional identity information we may reasonably request from you, and
  2. let us know which right(s) you want to exercise and the information to which your request relates.

1. Use of talkiebelle by minors
   1. The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under the age of 18 as part of the Services. If we become aware that we have inadvertently received personally identifiable information from a user under the age of 18, we will delete such information from our records. If we change our practices in the future, we will obtain prior parental consent before collecting any personal information from children under the age of 18 as part of the Services.
2. How to contact us

If you have any questions, please contact us at support@talkiebelle.com.